As a Meals on Wheels volunteer, I will:
- Maintain a positive and cheerful attitude. I will take the time to introduce myself, address each client by name and greet every client with a smile.
- Treat each client with dignity and kindness and respect their rights and individuality.
- Respect clients’ personal space – e.g., I will not initiate hugs nor enter a client’s home without being invited in.
- Respect the cultural, religious and political views of clients and refrain from imposing my cultural, religious and political views on clients.
- Decline gifts, tips or monetary acknowledgments from any participant for delivery of meals except for donations to MOW.
- Report my observations including but not limited to changes in appearance, behavior, environment, living conditions and/or nutritional habits to MOW either in person or through a phone call after my delivery.
- Maintain the confidentiality of all client data including but not limited to a recipient’s name, home address, telephone number, age, financial and health situation.
- Not take photos of/with clients and post the same on social media.
- Refrain from offering medical, legal, or financial advice to clients.
- Refrain from transporting clients in personal vehicles.
- Follow guidance from staff regarding food safety and proper handling of client meals.
- Refrain from use of inappropriate language (i.e. profanity).
- Dress appropriately. I will not wear anything that may be seen as revealing, inappropriate or disrespectful by my senior clients.
- Be reliable and helpful. As much as possible, I will give sufficient notice when I am unable to volunteer on my assigned day.
- Give sufficient notice before I quit my volunteer work with Meals on Wheels.
